Frequently Asked Questions 


We naturally get asked many questions, so we have listed below some of our most common questions asked. 
 
If you can't find the answer here, please contact us either by email, phone or complete the online enquiry form. 

 

What type of events do you cover?

We cover all events & occassions, from weddings, baby showers, adults & childerns birthday parties to corporate events. If you are looking to give your event the wow, we have you covered. 

How do we get a free quote? 

The most easiest and simplist way for a free quote is to fill out our online enquiry form. This allows us to get all information that we need from you to provide you with an accurate quote. Alternatively you may also contact us by phone, email or on any of our social media platforms with the following information: Date & address of your event, occassion, items interested in & if enquiring about balloons all the above + colour scheme. 


How soon to my event should I book in? 

We always advise that all bookings are made as soon as possible to avoid disappointment, especially during the summer & Christmas seasons. It is never too early to book in! 

Are there charges for delivery? What areas does this cover? 

Free delivery will be given to any order with in a 25 mile radius of BN9, when a minimum order of £250 is booked with any of our hire items or balloon displays. If you are outside of this area or your booking comes to a value below £250, a fee will be added for delivery & collection. All quotes provided will include a delivery & collection fee is this applies to you. We cover all areas of Sussex.

Can I hire without collection & delivery? 

Certain items such as our smaller hire props may be collected and returned by yourselves. However most of our items due to insurance health & safety policies must be installed by ourselves. This includes and is not limited to our backdrops, displays, candy cart, light up letters & numbers. 

Do you offer package deals for multiple hire of items? 

Yes, of course. We are already delivering & collecting our items for your event so why not make it cost effective for us both! 

Please see our package deal page

When will delivery & collection be? 

Delivery & collection times will be arranged to suit you. We also provide next day collection for those later events. We advise that you notify your preferred delivery & collection time with us as soon as possible as we may also have other events on the same day and time slots will be first come first serve. On request we can instead negotiate appropriate times with your venue, which we will be more than happy to do. 


How long can I hire items for? 

Our typical quote is based on a maximum of 24 hours hire. However if you would like to hire anything longer please make us aware for this when requesting a free quote. 


How and when do I pay? 

At booking we require a non refundable payment of 50% of your total balance, to secure your date. Your remaining balance will then be due 2 weeks prior to your event. When a booking is made less than 2 weeks prior to your event, full payment will need to be made at booking.  

Payments can be paid via PayPal, bank transfer or cash.

Do I need to be at the venue for delivery, setup & collection? 

We do not need to see you before or after the event however, once we have set up all hired items will solely your responsibility until collection.


How long will the set up take?

All set ups are individually tailored to you therefore times will vary. Typically balloon displays will take 1-2 hours with larger displays taking longer. All balloon displays will be prepared and blown up before arriving at the venue, however for larger displays some balloons may need to be prepared at the venue. 

What balloons do you use?

We only ever use the best quality professional balloons from our chosen wholesalers, ensuring we only deliver the best results and longevity from our displays. Each balloon display will be bespoke to you and will be yours to keep once your event has finished. 

 

What happens if a bulb goes out or any issues during hire?

All of our items are individually checked right before we deliver them to you. In the unlikely event this happens we will leave spare bulbs.

At worst, 24 hour contact via 07939805047 is also available or messaging via our social media platforms. 

What happens if items are damaged, broken or lost during my hire period?

All of our items before hire will be quality checked and to the highest standard. Any items that are damaged, broken or we do not receive back will be charged at replacement cost.